Frequently Asked Questions

Find answers to the most common questions about ordering, delivery, installation, and caring for your new flooring.

Ordering & Samples Delivery Returns & Refunds Products & Types Installation Care & Maintenance Measuring & Planning Trade Accounts Payment & Pricing

Ordering & Samples

Delivery

Returns & Refunds

Products & Types

Installation

Care & Maintenance

Measuring & Planning

Trade Accounts

Payment & Pricing

Still Have Questions?

Can't find the answer you're looking for? Our friendly team is here to help.

Frequently Asked Questions

How do I order flooring samples?

How much flooring do I need to order?

What if a product is out of stock?

Can I order different products in one order?

Do you sell accessories and underlay?

How long will delivery take?

What is kerbside delivery?

Do you deliver to my area?

What happens if I'm not home for delivery?

Can I track my delivery?

What is your returns policy?

Can I return opened flooring?

Who pays for return shipping?

How long do refunds take?

What if my order arrives damaged?

What's the difference between laminate and LVT?

Is laminate flooring waterproof?

What AC rating should I choose?

What thickness flooring should I buy?

Do I need underlay?

Can I install flooring myself?

Do you offer installation services?

How do I prepare my subfloor?

What is acclimatisation and why is it important?

Can I install over underfloor heating?

How do I clean my laminate flooring?

How do I remove scratches?

Will furniture damage my flooring?

How long will my flooring last?

How do I measure my room?

How much wastage should I allow?

Which direction should I lay my flooring?

Who can open a trade account?

What discounts do trade accounts receive?

How do I apply for a trade account?

Do trade accounts have credit terms?

What payment methods do you accept?

Are prices inclusive of VAT?

Do you offer finance or buy now pay later?

Why do prices vary between products?

Still Have Questions?